Access to and use of ShopQ’s website, products, and services are subject to these Terms of Service. By using our site, you agree to the terms and our Privacy Policy, which may be updated periodically. Please review this page regularly for changes. We may modify or withdraw services without notice and are not responsible for website unavailability. Access may be restricted temporarily.

Privacy

Our Privacy Policy outlines how we handle the personal information you provide. By using our website, you agree to the Privacy Policy and confirm that your data is accurate.

Product Accuracy

Product images on the website are for reference only. We strive to represent colors accurately, but variations may occur due to screen settings. Sizes and measurements are approximate, but we make every effort to ensure accuracy.

Pricing

Prices are accurate, but errors may occur. If a pricing error is discovered, we will notify you. If we can’t reach you, the order will be canceled, and a full refund will be issued if payment has been made. Prices may change without notice, but such changes won’t affect dispatched orders. Prices include applicable GST. Discounts applied at checkout are non-refundable upon cancellation or return.

Payment

We conduct pre-authorization checks to ensure sufficient funds before dispatching orders. Payments are accepted via:

• UPI
• Debit/Credit Card
• Cash on Delivery (COD)
• Net Banking
• EMI
• ShopQ Wallet

COD incurs a flat fee of ₹100.

Violations & Termination

We reserve the right to terminate your access without notice if these Terms of Service are violated. You remain responsible for any existing orders even if your access is terminated.

Order Status & Support

Check your order status in the “order history” section. For service inquiries or complaints, contact support@shopq.com.

Damaged or Incorrect Orders

If you receive a damaged or incorrect product, notify us on the same day via email or phone. We will replace it promptly. Failure to notify us on the same day will mean the item is considered sold and non-returnable.

Returns

Items purchased online cannot be returned in-store.

Disclaimer

We do not guarantee uninterrupted or error-free service. Use of our services is at your own risk. Products are provided “as is,” without any express or implied warranties.

Liability

ShopQ is not responsible for user content, actions, or any damages from using our website or linked websites. Ensure your access complies with relevant laws and take precautions to avoid viruses or other harmful content. We are not liable for any interruptions or errors affecting service.

For questions or comments, please contact us at support@shopq.com.

Address

ShopQ.
78/34 Patan Jain Mandal, No. 3, 4th Floor,
F-Road, Marine Drive,
Mumbai 400020

Our website is governed by Indian law.